This is a full-fledged solution that automates most popular ITSM, ITIL-processes: service requests, incident management, etc.

«Service Desk» — plugin for Redmine

This is a full-fledged solution that automates most popular ITSM, ITIL-processes: service requests, incident management, etc.


Instructions: Installation Guide
Demo version of the plugin will be sent to you at the specified address and will be available to use for 14 days, after which the product functionality will be disabled.

Try plugin now!

We have already installed and configured everything, you can test it

ITSM

We implement worldwide practies and use it by ourself.
Incident managment
Service catalog
Resource-service model
SLA norms
Script for definition of impact

Extremly low
price

This is a full-fledged solution that automates most popular ITSM, ITIL-processes: service requests, incident management, etc. Small_coins

The cost of our solution is much lower than costs of analogs on the market.

This is a full-fledged solution that automates most popular ITSM, ITIL-processes: service requests, incident management, etc. Big_coins Small_coins

Intuitive interface
with low barrier to entry

1 / 4

You can start using system right after installation. There is no need to read instructions. User-friendly interface will promt you necessary actions.

Simple interface of request creation.

Convenient system for evaluating of requests performing.

We are always glad to help you and give you a quick response to all your questions about our products.

Mac-img

We customize our solutions for you needs

Most solutions of this class are sold «as is». Customization of a system is impossible, or done by third-party companies.
We have experienced team of developers to adapt our Service Desk solution to your needs.

Also Service Desk

implements other functions
  • You cat create service requests and incidents both by web-interface or by email.
  • You get «Hierarchy» plugin for free, for intergation with Microsoft Active Directory and company hierarchy managing.
  • Allows to create relations between requests and planned issues.
  • Not only ITSM! With discussions you are allowed to discuss issues, fix decisions, enroll employees at events, etc.
  • A head of department, in case of heavy workload, will be able to delegate the approval of requests to his assistant.
  • Notification system by Email, Jabber, SMS with a lot of settings.
  • Mobile interface for requests processing.
  • Integration with Oktell ip-telephony, BigBlueButton video conferencing, «KPI» and «Luxury Buttons» plugins.